How to Appeal a Cigna Insurance Denial
Cigna (now The Cigna Group after merging with Express Scripts) is a major health insurer known for strict cost containment policies. Cigna processes appeals through their appeals unit and offers both standard and expedited appeal tracks.
Appeal Address
Cigna Appeals, P.O. Box 188064, Chattanooga, TN 37422-8064
Appeal Phone
1-800-244-6224
Timely Filing
90 days
Appeal Deadline
180 days from denial
Common Cigna Denial Patterns
- ⚠Bundles manual therapy with chiropractic manipulation
- ⚠Downcodes spinal manipulation services
- ⚠Applies UCR reductions below contracted rates
- ⚠Denies refraction with comprehensive eye exams
Common Denial Types from Cigna
Medical Necessity
56% of medical necessity denials are overturned on appeal when properly documented.
Claim Coding Error Denial
71% of coding error denials are resolved successfully — the highest rate of any denial type.
How to Appeal an Experimental Treatment Denial
38% overturn rate on internal appeal, rising to 52% with external review where independent medical experts review the evidence.
Appeal your Cigna denial
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